Policies & Legal

1.     Privacy Policy (POPIA Compliance)

KORE collects limited personal information through this website for the purpose of responding to consultation requests and providing structured residential asset oversight and STR management services.

Information collected may include names, email addresses, telephone numbers, property location details, and service-related information submitted through consultation forms.

Personal information is:

•     Collected solely for legitimate business communication
•     Processed in accordance with the Protection of Personal Information Act (POPIA) of South Africa
•    Not sold, rented, or distributed to third parties
•    Stored securely and accessed only where necessary for service-related purposes

By submitting information through this website, you consent to the processing of your personal information for the purposes outlined above.

You may request access to, correction of, or deletion of your personal information by contacting info@koreops.co.za.

2.     Website Terms of Use

This website provides general information regarding KORE’s services, operating model, and pricing structure.

All content is provided for informational purposes only and does not constitute legal, engineering, financial, compliance, or professional advice.

Use of this website does not create a service relationship. A formal engagement is established only upon execution of a written service agreement.

KORE reserves the right to update, amend, or modify website content, service descriptions, and pricing structures without prior notice.

3.     Service Scope & Inspection Limitation Notice

KORE provides structured residential asset oversight and executive STR management within clearly defined service frameworks.

KORE does not:

•     Operate as a letting agency
•     Provide hospitality or concierge services
•     Employ contractors
•     Provide engineering, electrical, plumbing, or compliance certification
•     Conduct invasive inspections
•     Access roof cavities or sealed service panels
•     Perform structural diagnostics

All physical inspections conducted by KORE are visual, non-invasive, and limited to eye-level observations.

Where structural, electrical, plumbing, compliance, or specialist concerns arise, KORE will recommend that the property owner appoint a qualified professional.

KORE’s role is limited strictly to oversight, coordination, and reporting within the agreed service scope.

4.     STR & Revenue Disclaimer

Short term rental (STR) management services provided by KORE involve structured operational oversight and performance monitoring.

KORE does not guarantee:

•     Occupancy levels
•     Revenue performance
•     Booking frequency
•     Platform ranking or search visibility

All booking platform decisions, guest disputes, refund outcomes, cancellation policies, and enforcement actions remain subject to the applicable platform’s terms and conditions.

KORE is not financially responsible for booking platform decisions or guest-related outcomes.

5.     Third-Party & Contractor Coordination

Where contractor coordination forms part of the agreed service scope, KORE may facilitate communication, scheduling, and reporting between the property owner and owner appointed service providers.

KORE does not employ contractors or assume responsibility for contractor workmanship, performance, acts, omissions, or negligence. All third-party service providers, including but not limited to contractors, cleaners, handymen, plumbers, electricians, security providers, or booking platforms, remain independently appointed and contracted directly by the property owner unless otherwise agreed in writing.

All contractor agreements, payment obligations, warranties, and workmanship liability remain between the property owner and the respective service provider.

KORE does not provide insurance coverage for property, contractors, service providers, or guests.

6.     Platform & Technology Disclaimer

STR management services rely on third-party booking platforms, channel management systems, pricing tools, and related technology providers.

KORE is not responsible for:

•     Platform outages or system downtime
•     API disruptions or integration failures
•     Payment processing delays
•     Platform policy changes
•     Account suspensions imposed by third-party platforms
•     Technical malfunctions beyond KORE’s control

While KORE exercises reasonable care in monitoring platform performance and reporting issues where identified, the availability, stability, and functionality of third-party systems remain outside KORE’s control.

All platform-related terms, policies, and enforcement decisions remain subject to the respective platform’s governing rules.

7.     Financial & Liability Framework

KORE operates on a structured monthly retainer model and does not hold client funds or operate trust accounts.

All services are delivered strictly within the scope defined in the formal written service agreement.

To the maximum extent permitted by applicable law, liability arising from services is governed by and limited to the terms outlined in the signed agreement between the parties.

Nothing contained on this website overrides the formal contractual agreement governing service delivery.

8.     Governing Law

These policies and all website use are governed by the laws of the Republic of South Africa.